Refund policy
At Bri en Lyle Boutique, our customers' satisfaction is our number one priority. If you are not 100% satisfied with your purchase, we will do everything that we can to ensure it.
To proceed with a return, please email hello@belboutique.ca and we would be more than happy to help you!
Regularly priced merchandise can be returned for a full refund within 14 days of purchase. All merchandise purchased as a sale item, including items purchased during a sale event are final sale and cannot be returned for exchange or store credit.
- A friendly reminder that all holiday sale discounts: Black Friday, Cyber Monday, Boxing Day will be a final sale.
Ineligible merchandise also includes: worn items, earrings, undergarments and cosmetics due to hygienic concerns. Gift cards are final sale.
Once we have verified the condition of the return, we will process the refund to your method of payment. Customers will be responsible for the return shipping cost.
In the case that merchandise is returned in poor condition and without the tags, we reserve the right to refuse future returns.
Store Credit
Regularly priced merchandise can be returned for a store credit within 30 days of purchase. All merchandise must be returned with tags attached and items must be unworn, unwashed, and free from any stains or odours.
Once your return has been processed, you will receive an email containing a gift card with a code that can be used toward a future purchase.
- This gift card will be equal to the amount of the returned item, including sales tax.
- These gift cards will never expire
Customers will be responsible for the return shipping for in store credit as well.
Exchanges
If you've found that your item isn't quite the perfect size, you can exchange for a different size within 30 days of purchase.
- If we are unable to make the exchange, you will have the option of returning for a store credit.
All merchandise must be returned with tags attached and items must be unworn, unwashed, and free from any stains or odours.
In the unusual event you receive an incorrect shipment or defective item, please contact hello@belboutique.ca within 7 days of receiving the item. Please provide photos of the defects. Defects must be reported before items are worn and washed, merchandise that has been worn or washed will not be accepted.
If you do not contact us about the defect within the 7 days, we will, unfortunately, be unable to help you. Please make sure to inspect your items and contact us within this timeline.
If you have any further questions, please email us at hello@belboutique.ca!